Online Reputation Management
Online reviews are now second only to personal recommendation as the deciding factor for selecting a business to visit. So now, it is more important than ever to have a way to be alerted of the reviews for your business.
A question we often receive is “Can you remove bad reviews from the internet?” Unfortunately, in most cases, that is not possible and any company that promises that service is not being honest with you. So, the best way to deal with a less than positive review is by responding to the review in a professional manner and improving any processes in your business that may have contributed to that negative review. We can provide coaching on responding to negative reviews.
The other benefit to improving your online reputation is that according to a 2018 Local Search Ranking Factors study by Moz, Review Signals (Review quantity, review velocity, review diversity, etc.) make up 15.44% of the factors affecting rankings. What this means is that generally, Google ranks businesses that have more positive reviews and (those that are actively reviewed on a continual basis) higher in the search engine results.
From an SEO perspective, if you look at Google Maps, often the businesses at the top will have many reviews AND the highest average rated reviews. This is no coincidence. We have a tool to make it easier for your clients to review your business, which can improve your map rankings over the long term.
We offer and manage a tool for our clients that enables us to get alerted when their business has been reviewed on the most popular review sites. Plus, with this tool, we will be able to see all of the reviews for your business and be able to respond to reviews on your behalf or we will let you know so you can respond directly.
Be sure to check out Local SEO services, Website Design, GMB Management, and Social Media to learn about our other offerings.
Visit our Contact Us page to send us a message or to schedule a meeting to learn how we can help your business attract more clients via local SEO services.