Reputation Management

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Importance of Online Reviews

Online reviews are now second only to personal recommendation as the deciding factor for selecting a business to visit. By letting consumers control the conversation, you run a huge risk.

Consumers turn to the web for recommendations

We Equip Our Clients With A Process For Managing Reviews

We offer and manage a tool for our clients that enables us to get alerted when their business has been reviewed on the most popular review sites. Plus, with this tool, we will be able to see all of the reviews for your business and be able to respond to reviews on your behalf or we will let you know so you can respond directly.

Helps you proactively generate reviews from your clients/customers with an easy to use process.

A question we often receive is “Can you remove bad reviews from the internet?” Unfortunately, in most cases, that is not possible and any company that promises that service is not being honest with you. So, the best way to deal with a negative review is by responding to the review in a professional manner and improving any processes in your business that may have contributed to that negative review. We can provide coaching on addressing and responding to negative reviews.

Key Stats of Online Reviews

85%

of consumers

trust online reviews as much as personal recommendations

40

online reviews

required before consumers believe a business’s star rating is accurate

83%

up over past 3 years

Reviews as a ranking signal on Google search

Let’s Make Things Happen

Book a call to learn how we can grow the online reputation of your business.

david spalding SEO
David Spalding
(831) 234-1671
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Digital Strategist

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