Online Reputation Management
A question we often receive is “Can you remove bad reviews from the internet?” Unfortunately, in most cases, that is not possible and any company that promises that service is not being honest with you. So, the best way to deal with a less than positive review is by responding to the review in a professional manner and improving any processes in your business that may have contributed to that negative review. We can provide coaching on responding to negative reviews.
Online reviews are now second only to personal recommendation as the deciding factor for selecting a business to visit. So now, it is more important than ever to have a way to be alerted of the reviews for your business.
The other benefit to improving your online reputation is that according to a 2018 Local Search Ranking Factors study by Moz, Review Signals (Review quantity, review velocity, review diversity, etc.) make up 15.44% of the factors affecting rankings. What this means is that generally, Google ranks businesses that have more positive reviews and (those that are actively reviewed on a continual basis) higher in the search engine results.
We offer and manage a tool for our clients that enables them to get alerted when their business has been reviewed on the most popular review sites. Plus, with this tool, you will be able to see all of the reviews for your business and be able to respond to reviews.